Our commitment to safeguarding your privacy and handling your personal information responsibly is outlined in our Privacy Policy, available for reference (collectively referred to as the “Privacy Policy”). By utilizing the Platforms, you hereby release and waive any claim against Shifa regarding the collection, use, or disclosure of your information in accordance with the Privacy Policy.


Shifa reserves the right to modify, add, or remove sections of these Terms at its sole discretion, without notice. All updates will be posted on the Site, and we encourage periodic checks. Your continued use of the Platforms indicates acceptance of the current version of the Terms.


You acknowledge that Shifa, its affiliates, licensors, or suppliers own the Platforms and all associated intellectual property rights (“Shifa Content”). The source and object code, format, directories, algorithms, and organization of the Platforms are confidential information of Shifa. You gain no rights beyond what is expressly stated in these Terms or any written agreement with Shifa.


Subject to these terms, you receive a limited, non-transferable license to access and use the Platforms and Shifa Content for personal, non-commercial purposes. Commercial or resale use of Shifa Content or the Platforms is prohibited without prior written consent. Unauthorized actions, including interference with the Platforms, are strictly prohibited.


The Platforms and Shifa Content, copyrighted collectively, constitute Shifa’s exclusive property. Except for personal non-commercial use, no privileges or rights are granted beyond what these Terms specify. Respect all patent, trademark, and copyright notices on Shifa Content. Trademarks displayed are proprietary to Shifa or respective owners who granted Shifa the right to use them.


Any content submitted by users (“Your Content”) is subject to a worldwide, irrevocable license allowing Shifa to use, reproduce, and display it in connection with the Platforms. You must ensure Your Content is legal, non-infringing, and adheres to these Terms.


Feedback provided to Shifa may be used without obligation to maintain confidentiality. By submitting Feedback, you grant Shifa full rights and ownership of the intellectual property.


Maintain accurate information for your account. Shifa is not liable for losses due to unauthorized account use. Users must promptly update information and notify Shifa if account security is compromised.


Products, services, and information on the Platforms are provided “AS IS.” Shifa disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose. Shifa does not guarantee uninterrupted or error-free services.


Shifa and its affiliates are not liable for indirect, special, or consequential damages. Shifa’s liability for direct damages does not exceed one hundred rand (R100). These limitations apply even if essential remedies fail.


Purchases are subject to additional Terms of Sale. Shifa reserves the right to refuse or discontinue supply, change prices, and cancel orders.


Provide accurate payment information. Changes to payment card details may be requested. Electronic orders fulfill Statute of Frauds requirements.


Consult your physician before using any Products. Users assume the risk of personal injuries, including death, arising from Product use.


Users expressly and voluntarily assume the risk of personal injuries, including death, arising from Product use, irrespective of Shifa’s fault.


Users agree to indemnify and hold Shifa harmless from claims arising from Platform use, breach of Terms, user-generated content, or violation of laws.


Users agree not to disclose Shifa Confidential Information. Shifa Confidential Information is used only for the Purpose and disclosed to authorized representatives under confidentiality obligations.


It is possible that Shifa and/or any of our assets may be acquired by an unrelated third party or undergo a divestiture, restructuring, reorganization, dissolution, or other sale or transfer of Shifa’s business, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding. In such a transaction, we may be required to disclose or sell any information you provide via the Platforms as an asset of the company in conjunction with the sale of our company or the sale of a portion of our assets to a third party. While we will endeavor to require the successor company to maintain these Terms, we cannot guarantee that our Terms will remain in effect.


Shifa reserves the right at any time, and from time to time, to modify, terminate or discontinue, temporarily or permanently, the Products or their availability (or any portion thereof including any Content) with or without notice, in its sole discretion. You agree that Shifa shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Products.

Claim Resolution

Step 1: Initial Contact

  • Customers should provide detailed information about their concern.
  • Shifa.co.za’s Customer Support team will acknowledge receipt within [insert timeframe] and initiate an investigation.

Step 2: Investigation

  • Our team will thoroughly investigate the claim, reviewing relevant information and records.
  • We may request additional details from the customer to facilitate the resolution process.

Step 3: Resolution Offer

  • Once the investigation is complete, Shifa.co.za will provide a resolution offer to the customer.
  • The offer may include remedies such as replacements, refunds, or other appropriate solutions.

Step 4: Customer Acceptance

  • Customers are encouraged to review the resolution offer carefully.
  • If satisfied, customers can confirm acceptance via email or the online platform.


If any provision of these Terms is deemed invalid, illegal, or unenforceable in any respect under applicable law or rule in any jurisdiction, such invalidity, illegality, or unenforceability shall not impact the effectiveness or validity of any provision in any other jurisdiction. These Terms will be reformed, construed, and enforced in such jurisdiction as if the provision had never been included herein. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Shifa as a result of these Terms or any use of the Products. Shifa’s adherence to these Terms is subject to existing laws and legal processes. Nothing in these Terms infringes upon Shifa’s right to comply with law enforcement requests or requirements related to your use of the Products or information gathered by Shifa in connection with such use. These Terms, along with the Privacy Policy, constitute the entire agreement between you and Shifa concerning the Platforms and Products, superseding all prior or contemporaneous communications and proposals, whether electronic, oral, or written. We may provide notice to you by posting announcements on the Platforms. Any rule of law or legal decision requiring the interpretation of ambiguities in these Terms against the drafting party is not applicable and is waived to the fullest extent allowed by law. The provisions of these Terms shall be interpreted reasonably to effectuate the intended purpose of the parties.

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